Customer Access Setup Guide

Start here: Create Your Micro Focus Account

1. Create your account:

   Create a Micro Focus account.

2. Check your email:

   After completing the account-creation process, you should receive an email containing a confirmation number.

3. Confirm your account:

   Validate your email address.

Once confirmed, email your CSID/SUID number and the email address(es) used to create your account to csm@mfgsinc.com. The MFGS, Inc. Success Team will then enable your access to all required portals.

Access Key Portals

Once your account is created and linked, you’ll need access to the following three portals:

Software Licenses & Downloads (SLD) Portal

Manage and download your licensed software. https://sld.microfocus.com/mysoftware/index

• FAQs for SLD: https://sld.microfocus.com/mysoftware/contact/faqsQuestion
• YouTube SLD Channel:

Support Portal

Open and manage support cases, search the knowledge base, and access documentation. https://portal.microfocus.com

• OT Support Portal Training Videos:
  
  
   
• OT Support Portal help: Support Portal Help (microfocus.com)
• Customer Support Handbook: https://support.microfocus.com/programs/guide.html

*Fortify Rulepacks Portal

Download the latest security content updates (Rulepacks). https://support.fortify.com/

*For customers using Fortify, download the latest security content updates (Rulepacks)

**Please note that your licenses need to be downloaded first before you may access this portal

Need Help?

If you run into any issues during setup, contact the Success Team via email csm@mfgsinc.com

For more information about the Success Team, please visit our website: https://www.mfgsinc.com/customer-success