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Customer Success

Customer Access Setup Guide

Request access to the OpenText resources associated with your account. The MFGS, Inc. Success Team will review your information and help connect the appropriate portals.

 

Access Key Portals

Once your account is created and linked, you’ll need access to the following three portals:

Software Licenses & Downloads (SLD) Portal

Manage and download your licensed software. https://sld.microfocus.com/mysoftware/index

Support Portal

 To open and manage your support cases, search the knowledge base, and/or access documentation, please click here: Support Portal

New to the Support Portal? Visit the My OpenText Getting Started FAQ for answers to common questions. You must be signed in to your OpenText account to view the FAQ 

*Fortify Rulepacks Portal

Download the latest security content updates (Rulepacks). https://support.fortify.com/

*For customers using Fortify, download the latest security content updates (Rulepacks)

**Please note that your licenses need to be downloaded first before you may access this portal


 

Need Help?

If you run into any issues during setup, contact the Success Team via email csm@mfgsinc.com

For more information about the Success Team, please visit our website: https://www.mfgsinc.com/customer-success

 

MFGS, Inc. Success Team Logo_Dark

 

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