Customer Access Setup Guide
Welcome! To ensure you have full access to all necessary resources, please follow the steps below.
Start here: Create Your Micro Focus Account
Before accessing the portals, you’ll need to create a Micro Focus account.Create an account here:
https://www.microfocus.com/selfreg/jsp/createAccount.jsp
Note: The Success Team at MFGS, Inc. can enable access to all required portals for you. Simply provide:
- Your CSID number
- The email address(es) used to create your account
- Send this information to csm@mfgsinc.com
Access Key Portals
Once your account is created and linked, you’ll need access to the following three portals:
Software Licenses & Downloads (SLD) Portal
Manage and download your licensed software. https://sld.microfocus.com/mysoftware/index
- FAQs for SLD: https://sld.microfocus.com/mysoftware/contact/faqsQuestion
- YouTube SLD Channel:
Support Portal
Open and manage support cases, search the knowledge base, and access documentation. https://portal.microfocus.com
- OT Support Portal Training Videos:
- OT Support Portal help: Support Portal Help (microfocus.com)
- Customer Support Handbook: https://support.microfocus.com/programs/guide.html
*Fortify Rulepacks Portal
Download the latest security content updates (Rulepacks). https://support.fortify.com/
*For customers using Fortify, download the latest security content updates (Rulepacks)
**Please note that your licenses need to be downloaded first before you may access this portal
Need Help?
If you run into any issues during setup, contact the Success Team via email csm@mfgsinc.com
For more information about the Success Team, please visit our website: https://www.mfgsinc.com/customer-success