Customer Success
Customer Access Setup Guide
Request access to the OpenText resources associated with your account. The MFGS, Inc. Success Team will review your information and help connect the appropriate portals.
Access Key Portals
Once your account is created and linked, you’ll need access to the following three portals:
Software Licenses & Downloads (SLD) Portal
Manage and download your licensed software. https://sld.microfocus.com/mysoftware/index
- FAQs for SLD: https://sld.microfocus.com/mysoftware/contact/faqsQuestion
- YouTube SLD Channel:
Support Portal
To open and manage your support cases, search the knowledge base, and/or access documentation, please click here: Support Portal
New to the Support Portal? Visit the My OpenText Getting Started FAQ for answers to common questions. You must be signed in to your OpenText account to view the FAQ
*Fortify Rulepacks Portal
Download the latest security content updates (Rulepacks). https://support.fortify.com/
*For customers using Fortify, download the latest security content updates (Rulepacks)
**Please note that your licenses need to be downloaded first before you may access this portal
Need Help?
If you run into any issues during setup, contact the Success Team via email csm@mfgsinc.com
For more information about the Success Team, please visit our website: https://www.mfgsinc.com/customer-success
